Resolved -
This incident has been resolved.
Sep 21, 10:14 PDT
Identified -
Our credit card processing partner is currently experiencing issues while processing credit card transactions. This is causing a higher-than-usual decline rate. They have identified the issue and are working on fixing it. All further updates will be posted here on our status page.
Sep 21, 07:51 PDT
Resolved -
This issue has been addressed by our service provider. E-Signatures are working normally. Existing offers that appear as expired may need to be re-sent.
Sep 16, 07:09 PDT
Update -
We are continuing to investigate this issue.
Sep 15, 13:58 PDT
Investigating -
We are currently investigating this issue with our offer letter provider. In the meantime please visit https://status.hellosign.com/ for updates.
Sep 15, 13:58 PDT