Resolved -
This incident has been resolved.
Feb 13, 05:32 PST
Investigating -
We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including offer letters and employee signatures.
We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available here: https://status.hellosign.com/incidents/xnjqnwnqycmm
Feb 13, 01:08 PST
Resolved -
This incident has been resolved.
Feb 9, 05:46 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 6, 02:24 PST
Identified -
Data in custom reports provided by our professional services and the BI Data Link reports may be outdated due to an issue with the most recent refresh. We are working on refreshing it today.
Feb 5, 02:22 PST